Wakey
Delete your Wakey account
You can delete your Wakey account and its data at any time. There are two ways to do it.
In the app — immediate
- Open Wakey.
- Go to Settings.
- Tap Delete account and confirm.
Your account and the data listed below are erased straight away.
By email — if you no longer have the app
Send a request to support@deepfai.com from the email address on your Wakey account, with the subject “Delete my Wakey account”. We will verify the request and delete the account within 30 days, and confirm by email when it is done.
What gets deleted
- Your account and sign-in credentials
- Your profile, onboarding answers and commitment timestamp
- All alarms and their settings
- Your entire wake-up history, streaks and achievements
- Bedtime app-lock rules
- Mission verification logs
- Your subscription record held in our database
Mission photos are never stored in the first place, so there is nothing to delete.
What is kept, and for how long
We may retain a minimal record of the deletion itself, and any transaction records we are required to keep for tax and accounting purposes, for as long as the law requires. Anonymised or aggregated statistics that cannot identify you may be retained. Backups are purged on their normal rotation, within 30 days.
Important: this does not cancel your subscription
Wakey Premium is billed by Apple or Google, not by us, so deleting your account does not stop the billing. Cancel the subscription separately:
- iPhone: Settings → your name → Subscriptions → Wakey → Cancel.
- Android: Play Store → profile → Payments & subscriptions → Subscriptions → Wakey → Cancel.
Do this before deleting your account, otherwise you will need to cancel from a device still signed in to that store account.
Questions: support@deepfai.com.